Privacy Policy

Data Collection

Ledger Hardware Wallet Recovery services collect personal data necessary for providing backup guidance, recovery assistance, and support functionality while maintaining the crypto security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their private keys.

Recovery guidance data includes documentation access patterns, backup procedure engagement, and Ledger Live guidance interaction supporting offline backup Ledger optimization. This data improves recovery documentation without accessing recovery phrases or private keys stored in secure element or physical backups for cold wallet protection.

Device verification data includes check device authenticity results, firmware confirmation status, and offline generation method completion records supporting seed phrase management security. This data ensures proper device preparation without accessing cryptographic secrets via USB-C or Bluetooth connection.

Testing data includes device recovery test outcomes, restore simulation usage patterns, and small test transaction completion rates supporting periodic recovery test guidance improvement. This data optimizes testing documentation without exposing phrase content.

Support interaction data includes information users provide when submitting recovery-related inquiries addressing fireproof backup recommendations, hidden secure location guidance, multiple backup copies planning, and update instructions assistance. This data enables accurate guidance for Ledger hardware wallet recovery completion.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, timestamps, and referral sources. This data supports security monitoring, service optimization, and content improvement analysis for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories through consent management interfaces.

Essential cookies enable core functionality including session management, security features, device authentication during offline generation method execution, and seed phrase protection processes via USB-C or Bluetooth connection. These cookies are strictly necessary for proper recovery guidance operation and cannot be disabled without affecting functionality.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting hardware wallet users seeking Ledger hardware wallet recovery assistance. These cookies help protect never share phrase online enforcement and beware fake support awareness.

Analytics cookies collect anonymized usage data including backup guide engagement patterns, storage recommendation adoption rates, and periodic recovery test completion outcomes. These cookies support product improvement and user experience optimization. Analytics cookies can be disabled through consent interfaces without affecting cold storage recovery functionality for private key isolation.

Preference cookies remember user selections including language settings, regional preferences, and interface configurations for Ledger backup tips access and seed phrase management guidance. These cookies improve user experience and can be managed through settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations including GDPR and regional privacy laws. Users can modify preferences at any time.

Analytics and Performance Monitoring

Ledger Hardware Wallet Recovery uses analytics to understand backup procedure adoption and optimize recovery guidance while maintaining user privacy through aggregation and anonymization practices that prevent individual identification.

Recovery analytics track anonymous patterns of offline backup Ledger procedure completion, fireproof backup adoption rates, and hidden secure location guidance engagement. This data helps improve seed phrase protection documentation without tracking individual backup configurations.

Testing analytics aggregate anonymous patterns of device recovery test execution, restore simulation adoption, and small test transaction completion rates. This information supports periodic recovery test optimization and Ledger offline backup verification improvement unlike Trezor or KeepKey recovery analytics.

Planning analytics monitor trusted family member guidance engagement, secure emergency instructions documentation access, and change location if needed trigger awareness. This data supports emergency access plan optimization for crypto security.

Analytics data retention follows a 26-month rolling period aligning with typical development cycles and regulatory requirements. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Hardware Wallet Recovery integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements that ensure appropriate protection for private keys security.

Backup product partners including metal backup plate manufacturers (Cryptosteel, Billfodl, Cryptotag) receive referral traffic information when users access product links. These services operate independently from Ledger for metal plate engraving and fireproof or vault protection products.

Cloud infrastructure providers host documentation services and support systems under data processing agreements requiring compliance with applicable data protection regulations for multiple backup copies guidance and geographically separated backup recommendations.

Device verification infrastructure supports check device authenticity and firmware confirmation processes during pre-backup verification. These services validate hardware integrity without accessing cryptographic secrets for cold wallet protection.

Data Security

Ledger Hardware Wallet Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations supporting seed phrase management and Ledger offline backup.

Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key isolation breach, cryptographic signature verification ensuring offline generation method integrity, never share phrase online enforcement preventing social engineering, beware fake support awareness protecting against impersonation, access controls restricting employee data access to authorized personnel only, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches promptly.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements and user-controlled physical backups, completely isolated from all connected systems including Ledger Live applications, connected computers, and Ledger infrastructure. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any recovery guidance operation via USB-C or Bluetooth connection. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support channels following trusted family member security guidance.

Data Retention

Ledger Hardware Wallet Recovery retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories based on legal requirements and operational needs supporting device reset test verification and secure emergency instructions documentation.

Documentation access logs are retained for 90 days supporting backup procedure optimization and no screenshots policy compliance monitoring, then permanently deleted. Verification records are retained for 18 months supporting firmware confirmation tracking and Ledger Live check verification.

Support tickets are retained for 3 years following last interaction supporting service quality and issue resolution for hidden home vault guidance and 24-word standard clarification. Cookie consent records follow 13-month retention per regulatory guidelines for cold storage privacy.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access affecting Ledger hardware wallet recovery records or seed phrase protection guidance history.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability to alternative services, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com using designated privacy request categories. Identity verification may be required before processing to confirm requester authority. Responses are provided within 30 days or shorter timeframes required by applicable law including GDPR requirements for avoid common words guidance regions.

International Transfers

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction including documentation hosting infrastructure and backup verification systems. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by regulatory authorities, adequacy decisions recognizing equivalent protection levels, and binding corporate rules governing intra-group transfers where applicable.

Children Privacy

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet recovery activities through seed phrase protection or Ledger offline backup channels. If such collection is discovered through verification processes, the data will be deleted promptly upon notification.

Policy Changes

This policy may be updated to reflect changes in data handling practices, service capabilities, or regulatory requirements. Material changes will be communicated through application interfaces, website notices, email notifications, or direct communication where appropriate for offline safe writing and multiple backup copies systems.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for specialized handling. Privacy inquiries receive priority handling within applicable regulatory timeframes for the secure element devices. For general recovery support regarding Ledger Live guide, fireproof or vault protection, or restore simulation, visit our Contact page.